Frequently Asked Questions

Services are one time project engagements like website development, CRM development, and mobile app builds. Products are subscription based offerings like LinkedIn advertising, content engines, and lead generation that run monthly or quarterly with ongoing optimization.

We work across all industries including SaaS, healthcare, manufacturing, e commerce, financial services, education, consulting, and logistics. Our solutions are customized for each industry vertical.

Yes. We have offices in Phoenix, Arizona, USA and in India (Surat and Kolkata). We serve clients across North America, Europe, the Middle East, and Asia Pacific.

We are an AI first company, not a traditional agency. Every solution we build uses AI automation, predictive analytics, and intelligent workflows. We combine custom software development with marketing automation under one roof, so your systems work together from day one.

Most AI powered websites take 2 to 4 weeks depending on the number of pages, features, and complexity. SaaS platforms and complex web applications may take 6 to 12 weeks.

Native and cross platform mobile apps typically take 8 to 12 weeks for development plus 2 weeks for app store approvals. Timelines depend on features, integrations, and platform requirements.

Yes. We build fully custom CRM systems tailored to your sales process, team structure, and industry. This includes lead management, pipeline tracking, automation workflows, and analytics dashboards.

Our primary stack includes Next.js, React, Node.js, MongoDB, and Python for AI and machine learning. We also work with cloud platforms like AWS and Google Cloud. For mobile, we build with React Native and native iOS and Android when needed.

Yes. We handle integrations with CRMs, payment gateways, email platforms, analytics tools, ERPs, and any system with an API. We also build custom middleware when standard integrations are not available.

We can redesign, rebuild, migrate, or add AI features to your existing system. We start with a technical audit to determine the best approach based on your current setup and goals.

Each product is a monthly or quarterly plan that includes ongoing execution, optimization, analytics, and support. Examples include LinkedIn advertising management, content creation, lead generation, and CRM management. You get a dedicated team working on your account continuously.

Yes. All product plans include weekly or monthly performance reports with clear metrics, insights, and recommendations for improvement.

Yes. You can change your plan at the end of any billing cycle. Our team will help you evaluate which plan fits your current growth stage.

Yes. We handle campaign strategy, creative production, audience targeting, bid optimization, A/B testing, and performance reporting. Ad spend is billed directly through your ad platform. Our fee covers the management and optimization work.

Soul is our upcoming AI execution engine. Unlike traditional AI tools that only provide suggestions, Soul reasons through your business context, conducts autonomous research, and takes direct action across sales, marketing, and operations workflows.

Soul is currently in development. You can join the waitlist at propelusai.com/soul to get early access when we launch. Waitlist members receive priority onboarding and the opportunity to shape the product with direct feedback.

Most AI tools stop at thinking and suggesting. Soul executes. It connects to your CRM, email, ads, and analytics to take autonomous action. It qualifies leads, triggers campaigns, and orchestrates multi step workflows without manual intervention.

Service pricing is based on project scope, complexity, timeline, and required resources. We provide a detailed proposal after an initial discovery call so you know exactly what to expect before any work begins.

Yes. Combining multiple services or products often reduces the overall cost. Common bundles include website development plus CRM plus marketing automation, or a full growth suite with ads, content, and lead generation.

Refunds are available only before production work has started. Once development or campaign execution begins, refunds are not applicable due to the resource commitment involved.

Yes. Every project includes a complimentary support period after launch for bug fixes and minor adjustments. The duration depends on the project scope and is outlined in your proposal.

Yes. We offer ongoing maintenance plans, dedicated account managers, and priority support add-ons for businesses that need continuous technical support and system updates.

Our team operates from 9:00 AM to 12:00 AM IST (GMT+5:30), which covers business hours across most global time zones. Enterprise clients receive priority response within 4 hours.