Clarity & Confidence
Frequently Asked Questions
Everything you need to know about PropelusAI — in one place. Below are the most common questions clients ask us about our process, pricing, timelines, support, confidentiality, and the difference between our Services (one-time builds) and Products (monthly subscriptions).
If your question isn't listed here, simply reach out — our team will respond within one business day.
Contact Us →General Questions
What's the difference between your Products and Services?+
Services are one-time project builds such as websites, mobile apps, CRM systems, automation implementations, and cybersecurity setups. Products are subscription-based AI systems that run continuously — such as LinkedIn ads, CRM hosting, lead segmentation, funnel analytics, content subscriptions, Meta ads, and calling engines. This split ensures total clarity: Projects = one-time, Growth systems = monthly/quarterly.
Which industries do you work with?+
We work across 20+ industries including: SaaS, healthcare, manufacturing, education, consulting, finance, logistics, real estate, retail, lifestyle, and professional services. Our AI systems are industry-agnostic — meaning they adapt to any business model.
Do you work globally?+
Yes. We serve clients in the USA, Middle East, Europe, Southeast Asia, and India, with teams distributed across time zones for near-24/7 support.
What makes PropelusAI different from other agencies?+
AI-native engineering, dual-theme UI (light & dark), outcome-focused execution, enterprise-grade delivery, transparent pricing, global presence, predictive analytics, high-quality automation, and anonymous-safe portfolio (for confidentiality).
Services Questions (One-Time Builds)
How long does a website project take?+
Most AI-powered websites take 2–4 weeks depending on the number of pages and complexity.
How long does a mobile app take?+
Most Android/iOS apps take 8–12 weeks from design to deployment.
Can I request changes after delivery?+
Yes. Every service includes post-launch support for minor fixes, plus optional add-ons for extended maintenance.
Do you build custom CRMs?+
Yes. We build brand-matched, fully custom CRMs as one-time projects. If you prefer hosted CRM (subscription), that falls under our Products.
Do you support integrations?+
Yes — WhatsApp, telephony, APIs, third-party tools, payment gateways, analytics, and more.
What if I already have a website or CRM?+
We can upgrade, redesign, rebuild, migrate, or integrate AI features into your existing system.
Product Questions (Monthly & Quarterly Plans)
How do your subscription Products work?+
Each Product (LinkedIn ads, lead segmentation, CRM hosting, content engine, cold calling, etc.) is a monthly or quarterly recurring plan that includes ongoing optimization, analytics, reporting, and dedicated support.
Is there a minimum contract?+
Most Products require a 1-month minimum, while CRM hosting requires quarterly plans (₹35,000–₹70,000 per quarter from your pricing image).
Do subscriptions include reports?+
Yes. All Product plans include weekly or monthly reports depending on the offering.
Can I upgrade or downgrade my subscription?+
Yes. You can adjust your plan at the end of each billing cycle.
Do you manage LinkedIn & Meta ads fully?+
Yes — we handle creative, targeting, optimization, reporting, testing, and funnel tracking. Ads spend is billed directly to your ad platform; our fee covers management & optimization.
Pricing Questions
Are your prices really lower than the market?+
Yes — according to your pricing image: Websites: ₹35,000–₹50,000 (Market: ₹4,00,000), Automation: ₹20,000–₹35,000 (Market: ₹1,50,000), Mobile apps: ₹50,000–₹1,00,000 (Market: ₹6,50,000), CRM subscription: ₹35,000–₹70,000 per quarter (Market: ₹10,00,000 yearly). This gives you premium delivery at unmatched value.
Do you offer refunds?+
Only in rare cases where no work or no deliverables have been started. Once production begins, refunds are not applicable due to resource commitment.
Do you offer bundle pricing?+
Yes — combining multiple services or products may reduce overall cost. E.g., pairing website + CRM + automation.
Security / Confidentiality
Do you use real client names?+
No. All testimonials and case studies are anonymous to protect confidentiality.
Is my data safe?+
Yes. We use enterprise-grade encryption, secure infrastructure, and strict access control. Cybersecurity setups follow HIPAA/GDPR-grade methodologies.
Do you sign NDAs?+
Absolutely — we regularly sign NDAs and MSAs with clients before project kickoff.
Workflow, Delivery & Timelines
How fast can we start?+
We typically start within 1–2 weeks after your kickoff call and scope confirmation.
Who will handle my project?+
Each client receives a dedicated pod: Strategy Lead, Designer, Engineer, Automation Specialist, and Success Coordinator.
What tools do you use?+
Depending on the project: Figma, Webflow / Next.js, CRM stacks, Zapier / Make, WhatsApp integrations, Analytics suites, Security tools.
Do you provide documentation?+
Yes. Every project includes full documentation, handover files, and training materials.
Support & Maintenance
Do Services include support?+
Yes — every one-time service includes a free support window after launch.
Can I purchase extended support?+
Yes — we offer maintenance plans, dedicated success managers, and priority support add-ons.
What is your response time?+
Standard: 24 hours, Enterprise: 4-hour SLA.
Still Have Questions?
Still have questions? We're one message away.
Whether you're planning a one-time AI project or exploring subscription-based AI products, our team will help you choose the best path.